A deviation can be a quick, minor inconvenience, a prolonged change or an extended disruption depending on the circumstances.
A minor disruption may include:
In the event that a ship can’t pass through a section of the river (due to water levels, a closed lock or river obstruction, for example), we use coaches to transfer you from your original Emerald Star-Ship to a new Star-Ship on the other side of the obstruction. These “ship swaps” are performed with the least impact possible with your Cruise Director accompanying you onto the new ship with your belongings to ensure the remainder of the cruise is as enjoyable as possible. You will be accommodated in a suite of the same type and value; should this not be possible you will be compensated the difference in the value of the suites.
A prolonged disruption may include:
Using coach transfers to the included sightseeing locations, while continuing to be accommodated on your Emerald Star-Ship. A prolonged disruption may also require us to continuously cruise without stopping for touring. Under Evergreen and Emerald's River Cruise Cover you will be compensated between $100-$250 per person per day of the disruption should we not be able to fulfill the sightseeing listed in the itinerary.
An extended disruption or major impact to your itinerary:
In the event of an extended disruption, accommodation off ship will be in local hotels with all meals provided. To the best of our ability we will ensure the hotels are of similar standard to your Emerald Star-Ship. Meals will be included, however, alcoholic drinks and amenities such as butler service, may or may not be included. Touring will be undertaken by coach. As we understand this experience will not be same as being on board the Emerald Star-Ship, under Evergreen and Emerald's River Cruise Cover you will be compensated based on the suite category booked, between $250-$700 per person per day for up to seven days. Alternatively, a full refund for the remainder of the cruise should you choose to disembark and end/finish your journey.