Frequently Asked Questions

Q. What is included when I book a cruise?
A.

We include airport transfers to and from your ship, on-board meals, complimentary wine, beer and soft drinks with lunch and dinner, on-board Wi-Fi, most shore excursions, port charges, airport taxes and on-board tips. For full details of inclusions please see our brochure.

Q. What clothing do I need to pack?
A.

We recommend casual and comfortable clothing - for sightseeing and walking tours you’ll need comfortable shoes. For the winter months, you’ll need a warm coat, gloves and water-resistant footwear. Dinner is an informal affair; relaxed evening wear is perfect. On certain evenings such as the Welcome and Farewell Dinners, you might like to dress up a little.

Q. Can Emerald Waterways organise my travel insurance?
A.

No, this is the responsibility of the guest, however, your travel agent can do this on your behalf. We strongly advise you to take out travel insurance to cover any unforeseen circumstances, which may arise as defined in the respective proposal forms. It is a good idea to take your travel insurance documents with you.

Q. Can Emerald Waterways arrange my passport and visas?
A.

Emerald Waterways is not responsible for passport, visa requirements, entry, health or other requirements of the countries visited, or for any loss sustained by you for failing to comply with laws, regulations, orders or requirements of the countries we visit.

Q. Will I require health checks and vaccinations?
A.

If you have a serious medical condition, we would recommend consulting your GP before booking with Emerald Waterways. If you have any mobility difficulties, you should inform us at the time of booking.

Your doctor will provide information regarding any and all vaccinations required to visit any of the destinations on an Emerald Waterways itinerary.

Q. Can I take a virtual tour of the ship?
A.

For a taste of what to expect before booking with Emerald Waterways, it is possible to take a virtual tour of all the ships – viewing the interiors and exteriors of the award-winning vessels.

Take a virtual tour of Emerald Sky and Emerald Radiance here.

Q. How do I book an Emerald Waterways river cruise?
A.

Please call our dedicated sales team. Our experienced team will help you tailor the river cruise to your specific needs and requirements. You can find our contact details here.

Q. Can I bring my own alcohol on-board?
A.

We have no problem with guests purchasing alcohol for consumption in their rooms. However, we do ask that personal drinks are not consumed in the communal areas of the ships.

SUN DECK

The Sun Deck operational hours may be limited due to the passage through low bridges or other restrictions by local authorities.

FLIGHTS

Emerald Waterways guests from New Zealand are responsible for arranging their own flights to Europe.

MOBILITY

Emerald Waterways welcomes disabled guests but wishes all guests to understand that limitations could exist on-board and during shore excursions. The lifts on our ships service three out of four decks, with access to the Sun Deck only possible using stairs. Under appropriate circumstances guests are welcome to use collapsible wheelchairs on-board. Many tours are conducted from coaches, so guests need to be able to climb up and down the stairs to board. Some shore excursions may require movement over cobblestones or up and down stairs; accordingly, guests with limited mobility will require the services of a responsible companion to be travelling with them, since crew availability is limited. If you have any medical, physical or other special needs, please contact our travel advisors for further information and have a look at our deck plan to gain an understanding of the layout of any particular ship. On occasion we’ll be required to dock next to other ships, which may mean accessing the shore via the Sun Deck, requiring you to ascend and descend stairs.

COACH TRAVEL

To experience the full range of regional attractions during our itineraries, there will be a certain amount of coach travel required.

EMERALDACTIVE BICYCLES & TOURS

Availability of bicycles and EmeraldACTIVE tours on bicycles is limited to the number of bicycles available on each Star-Ship.