Frequently Asked Questions

Currency & Travel
Q. Which currency do I need to take?
A.

The on-board currency on all European Emerald Waterways Star-Ships is the Euro. Any accounts can be paid in cash in Euros or by credit card (there is a 1% charge for Visa and Mastercard credit card payments and a 3% charge for American Express). Whilst many locations will accept payment via major credit cards and ATM machines are located in some port locations, it is advantageous to carry local currency for small purchases. Here is the list of the currencies used in the countries visited by Emerald Waterways:

  • Austria: Euro
  • Belgium: Euro
  • France: Euro
  • Germany: Euro
  • Hungary: Hungarian Forint
  • Netherlands: Euro
  • Portugal: Euro
  • Slovakia: Euro
Q. Is porterage included?
A.

Handling and porterage of your luggage (as per the luggage allowance) is included in your cruise.

Q. Can I exchange currency on-board?
A.

The ship’s reception stocks a small amount of exchangeable local currency for each country your cruise visits. However, it is widely accepted that most European destinations Emerald Waterways visit will accept euros (€), even if the local currency differs.

Q. What time is embarkation?
A.

Embarkation times differ with every itinerary, but you will be informed of the time you’re expected to arrive at the ship in your pre-departure documents. Furthermore, any flights and transfers will be arranged by Emerald Waterways to ensure you get to the ship on time for embarkation.

Q. How do I find my transfer information?
A.

Transfer information will be provided in your pre-departure documents, which are usually dispatched 2-3 weeks prior to your cruise.

If your question has not been fully answered, please get in touch via our Contact Us page.

SUN DECK

The Sun Deck operational hours may be limited due to the passage through low bridges or other restrictions by local authorities.

FLIGHTS

Emerald Waterways guests from New Zealand are responsible for arranging their own flights to Europe.

MOBILITY

Emerald Waterways welcomes disabled guests but wishes all guests to understand that limitations could exist on-board and during shore excursions. The lifts on our ships service three out of four decks, with access to the Sun Deck only possible using stairs. Under appropriate circumstances guests are welcome to use collapsible wheelchairs on-board. Many tours are conducted from coaches, so guests need to be able to climb up and down the stairs to board. Some shore excursions may require movement over cobblestones or up and down stairs; accordingly, guests with limited mobility will require the services of a responsible companion to be travelling with them, since crew availability is limited. If you have any medical, physical or other special needs, please contact our travel advisors for further information and have a look at our deck plan to gain an understanding of the layout of any particular ship. On occasion we’ll be required to dock next to other ships, which may mean accessing the shore via the Sun Deck, requiring you to ascend and descend stairs.

COACH TRAVEL

To experience the full range of regional attractions during our itineraries, there will be a certain amount of coach travel required.

EMERALDACTIVE BICYCLES & TOURS

Availability of bicycles and EmeraldACTIVE tours on bicycles is limited to the number of bicycles available on each Star-Ship.