Frequently Asked Questions

Accommodation
Q. Are there different cabin categories and prices?
A.

Yes, there are various suites and stateroom options dependent on the ship you'll be travelling on. Information on this is available at the time booking, on the Our Ships page.

Q. Is there a safe in my room?
A.

Yes. All cabins come with a secure safe for your valuables.

Q. Are bathrobes and slippers provided in all cabins?
A.

Are bathrobes and slippers provided in all cabins?

Q. Are irons and ironing boards provided in the cabin?
A.

No, but all our ships offer a comprehensive laundry service. Full details will be provided in your cabin.

Q. Are the cabins air conditioned?
A.

Individual climate control systems are available in all cabins, suites and staterooms, helping you adjust the temperature to your preferred level. If you have any trouble operating the climate control systems, our dedicated crew are on hand to offer assistance.

Q. Are mini bars provided in the cabins?
A.

A complimentary mini bar is provided in the Owner’s One-Bedroom Suites and Riverview Suites on-board all the ships of the Emerald Waterways fleet. These mini bars are restocked daily with wine, beer and soft drinks.

The Grand Balcony Suites also benefit from in-suite mini bars, but these are available at the expense of the guests.

The Balcony Suites and Staterooms all boast a mini fridge, but these are not stocked by Emerald Waterways.

Q. Are twin rooms available?
A.

Twin rooms are available in all Suite and Stateroom classes, with the exception of the Single Stateroom.

Q. Are phones available in the room?
A.

Yes, phones are available in the rooms. Additional charges apply to external calls; these rates are displayed in your cabin.

Q. Are toiletries included in my cabin?
A.

We stock a wide range of complimentary toiletries in your cabin including shampoo, conditioner, moisturiser, shower gel, soap, body lotion, ear plugs, cotton wool, a shower cap and even a mini sewing kit.

Q. Does my cabin include a hairdryer?
A.

Yes, all our cabins include a hairdryer.

Q. Will there be coat hangers in my cabin?
A.

Yes, coat hangers are included in wardrobes.

Q. What voltage and plug sockets are present in the cabins?
A.

European plug sockets providing a voltage of 220V are provided throughout all Emerald Waterways cabins. A European power plug adaptor will be required to use small appliances such as electric shavers, clocks, mobile phone chargers etc. We do not provide the required adaptors, so any electrical equipment brought on-board the ships will need the requisite adaptor.

If your question has not been fully answered, please get in touch via our Contact Us page.

SUN DECK

The Sun Deck operational hours may be limited due to the passage through low bridges or other restrictions by local authorities.

FLIGHTS

Emerald Waterways guests from New Zealand are responsible for arranging their own flights to Europe.

MOBILITY

Emerald Waterways welcomes disabled guests but wishes all guests to understand that limitations could exist on-board and during shore excursions. The lifts on our ships service three out of four decks, with access to the Sun Deck only possible using stairs. Under appropriate circumstances guests are welcome to use collapsible wheelchairs on-board. Many tours are conducted from coaches, so guests need to be able to climb up and down the stairs to board. Some shore excursions may require movement over cobblestones or up and down stairs; accordingly, guests with limited mobility will require the services of a responsible companion to be travelling with them, since crew availability is limited. If you have any medical, physical or other special needs, please contact our travel advisors for further information and have a look at our deck plan to gain an understanding of the layout of any particular ship. On occasion we’ll be required to dock next to other ships, which may mean accessing the shore via the Sun Deck, requiring you to ascend and descend stairs.

COACH TRAVEL

To experience the full range of regional attractions during our itineraries, there will be a certain amount of coach travel required.

EMERALDACTIVE BICYCLES & TOURS

Availability of bicycles and EmeraldACTIVE tours on bicycles is limited to the number of bicycles available on each Star-Ship.