On behalf of the Scenic Group team, we hope that you and your families are well. Whilst the recent announcements in the media advising that some vaccines may be approved and available in 2021, we are constantly monitoring this evolving situation and the safety of our guests and crews remains our first priority.
The continued Government travel restrictions on international travel, border and attraction closures, continues to make it impossible for us to fully operate our scheduled itineraries with departure dates from 1 March to 30 April 2021.
This situation is completely out of our control and the COVID-19 pandemic is a Force Majeure Event, as defined within the Scenic Group terms and conditions.
For guests with bookings departing from 1 March to 30 April 2021, we will provide a 100% Future Travel Credit (FTC) Voucher for the amount paid to date.
For Ocean and River Cruise bookings, the flexible conditions for your FTC Voucher are as follows:
For International Land Tour bookings, the flexible conditions for your FTC Voucher are as follows:
All guests with a booking scheduled to depart from 1 April 2021 to 31 December 2022 (or 31 December 2023 for Scenic Eclipse), have the option to transfer their booking to an alternate date without the Scenic Group fee, up to 60 days prior to departure. The value of the booking will be applied as a Future Travel Credit (FTC).
Please note, the final payment is due as per your booking conditions, and if you choose to cancel or transfer there may be third party fees applicable, which will be at your own expense. This flexible booking and cancellation policy excludes Russia, South America, Australia and New Zealand Land Touring.
We will continue to monitor the changing global situation and remain committed to doing our best to assist with your concerns and adjusting travel plans.
On behalf of the Scenic Group team, we are here to support you during this challenging period and look forward to exploring our precious world with you again soon.
We note that this situation is constantly evolving and it can be quite overwhelming to plan with all the current uncertainty caused the various Government travel restrictions. We will continue to update you as much as possible through our websites and if you have any further questions please contact our Reservations Centre. We greatly appreciate your patience and note that there may be delays due to the unusually higher volume of calls.